Environmental Policy

“Real family atmosphere”

The restaurant manager, I never know his name but I think it begins with M. He is a wonderful host, gives great customer service, runs the restaurant like clockwork, has eyes in the back of his head and is the true 'face' of the hotel. It is fair to say that all of the staff are lovely and there is a real family atmosphere in the hotel.
Rita.
May 23rd, 2012

"Great Swimming Pool and Location"

"We really enjoyed the use of the swimming pool and Jacuzzi it truly made our stay feel luxurious. The staff were great and it was in a great location for the rail station and Crystal Palace Football ground. We really enjoyed our stay and will definitely recommend it to our friends and visit you again.” 

- Alison, May 10, 2011

“Staff were fantastic”

Just wanted to write a quick note to say thank you so much to everyone at CPH for Saturday the 10th.  All the staff were fantastic and so helpful.
Can you please pass on to all from the kitchen to the reception how good they were and everyone has commented how great your hotel is.  Especially the gentlemen who were in charge of our event on the evening (I didn't catch their names but there were 2 of them and they were fab!!)
Thanks also to you for all your help.
Many thanks
Louise and Chris D.
December 21st, 2011

"all you could ask for"

An excellent hotel worth its 4star rating. Staff very polite & helpful (rare these days). Food in bar very good as were staff, & good value. Room clean & comfortable, all you could ask for.
Sep 2013

"Personal touches beyond belief - Keep it up!!"

My Croydon Park Hotel experience last month was a class of its own. The ability of the hotel to create a personal experience and demonstrate  attention to your individual needs without stalking is amazing. The entire staff base feel like one connected (happy) family - simply amazing.  My return is for sure to see the finish lobby refurbishment and definitely recommend this hotel.

Brendan R.
21/05/13

"would recommend and return myself"

Very friendly helpful staff. Room comfortable and clean. Food good. I would recommend and return myself. Many thanks.

08/06/12

“the best for customer service”

I am totally blind and didn't have my guide dog so primarily had to rely on the help of hotel staff during my stay. I want to take this opportunity to thank everyone at the hotel for making my stay so easy and trouble free.  Everybody was so helpful and nothing was too much trouble for them. I have stayed at many places over the years and your hotel has to be the best for customer service, my room was superb and everything was very clean. Thank you all very much for such a pleasurable stay.

Adrian S., September 2013

"Excellent Stay"

Getting into London is so easy, 1 minute walk to train station, and 12 minutes into Victoria London. I would stay here again

Anon

"Very impressed"

At our event, your waiters, manager & security arrangements were impeccable and commendable – we didn’t want for anything. I was very impressed.
Karen, June 2012

“Superb”

Superb customer service, couldn't do enough to help. Superb hotel.
Adrian S

"Excellent and professional service"

I would like to express my thanks for the excellent and professional service that was extended to my colleagues and our clients in Oscars Brasserie on the evening of Friday 27 April 2012. We were very pleased with the service, food, attention and warmth that was bestowed upon us, which resulted in a very pleasant evening. We are looking forward to seeing you all again on Friday 25^th May 2012.

Lynn R. May, 2012